Mid-Peninsula Animal Hospital™ Blog

Thu, 07/02/2020 - 08:47 - Carol

We thought you might want a status update from us, since we're all in this together.

We're not going to sugar coat it. This pandemic is tough. As it goes on, it gets tougher on some levels, and it's exhausting. Yet, we've been very lucky. As of this writing, we know of only one confirmed case among our staff, and she has recovered. The drive-in and drop-off "no contact" appointment model is working well. And we will never ever forget the wonderful "Stay" banner and other expressions of appreciation from the best clients in the world.

As medical professionals with respect for this virus, we are very conservative. When it comes to our staff, we take the long view. Anyone with a sniffle or cough goes home and stays home. Anyone with an ill family member, or who has been in contact with a known COVID-19 case, stays home and quarantines for 2 weeks. In addition, we require extra work time for obsessive disinfecting. These conservative approaches have led us to be short staffed. We are adding additional staff, and we look forward to introducing you soon.

What can you do to help?  Your kindness and patience is always appreciated. Unless it's urgent or an emergency, please try not to wait to the last minute to call for an appointment. We're currently booking about two weeks out. If you have to cancel or move your appointment, please let us know 24-48 hours ahead - or even better, as soon as you know - so someone else can take the appointment. 

If you recently received a reminder, or know you need an appointment coming up, please get it on the books. Once you have an appointment, you may want to ask to be added to the wait list for an earlier opening. 

We keep a certain amount of appointments open for emergencies and urgent needs. When those aren't needed and come open, or an appointment is canceled, we will call you to see if it works for you. If it does, that's great; the flexibility helps everyone. If it doesn't, that's okay. No worries.

It's not easy living through a historic pandemic. We will all get through this, but there's no point in pretending it's not tough. It's tough. 

But we're tough too!! Credit goes to the quality of our staff - and our wonderful clients - for making it through this together, even when together happens at least 6-feet apart.



Sat, 06/20/2020 - 10:35 - Carol

It's that time of year to focus on heartworm prevention, and we sweeten the deal with (not one, but) two special offers available only through Mid-Peninsula Animal Hospital. 

Each offer makes an important point, but first a little context. We've written before about the dangers of heartworm. As you may know, heartworm is transmitted by mosquitos. In our geographic region, the culprit is the tree hole mosquito. If you are unfamiliar with the topic, our previous blog posts and our Heartworm information page are recommended reading.

Heartworm disease is one area where an ounce of prevention is truly better than a pound of cure, particularly since the cure is not 100% sure. What is guaranteed is the prevention medication, literally. 

Unlike some online or theoretically discount sources, our preventatives come with a full medical care guarantee**, backed by the drug maker themselves. When you work directly with your Vet, you get the highest quality medication, adhering to strict handling and storage protocols, a known chain of custody, and a known provenance, all of which combines to facilitate the guarantee. 

The first offer: Now, when you get your year's worth of heartworm prevention medication, you get two free doses. 

This means you can get the assured high quality medication, handled and stored properly, with the manufacturer's guarantee at a decent savings per dose. 

The second offer: When you get a full year's worth of heartworm medication, we will waive the cost of the heartworm test needed to purchase the medication. 

For dogs, your veterinarian may recommend Interceptor Plus, but they may recommend something else. We carry multiple products, some of which take care of multiple parasite types. 

Cats experience heartworm differently, are far more challenging to diagnose, and if they get it, can only be managed, not cured. Thus, cats should also be on a heartworm preventative, which is fairly new within the last couple of decades as feline targeted preventatives have been developed.

Whether dog or cat, each case is different and your doctor will take everything into account on a case-by-case basis, plus explain the logic for the choice they recommend. You and your veterinarian will decide together. 

To recap both offers combined: come in for a heartworm test, and when you get a year's worth of heartworm prevention medication, you get two bonus doses and we'll waive the cost of the test.

Clearly, proper heartworm prevention is truly very important to us. Getting the heartworm test and consulting with the veterinarian about which prevention treatment is right for your animal provides the quality of care your animal deserves and provides peace of mind for you.




**Unlike a guarantee that refunds the cost of your prescription, a full medical care guarantee means that with our documentation of annual heartworm testing and the appropriate medication dosing, if your animal tests positive, the manufacturer will cover all of the costs of treatment. They stand by the medication to work.


Tue, 06/02/2020 - 11:15 - Carol

Please be advised that due to the protests planned for today in Redwood City and Menlo Park, we have boarded up our windows, but remain open for drive-in and drop-off appointments, until 3pm today. Prescription refill and food orders are also available by calling ahead.

Stay healthy. Stay safe.




Sat, 05/23/2020 - 11:13 - Carol

With drive-in and drop-off appointments, due to the COVID-19 pandemic, people are using the Appointment Parking garage more than ever. We thought you might want to know about the improvements we've made since opening the garage. 

We're very pleased with one change in particular -- the displays that let you see the sidewalk and street traffic before exiting the garage.  From within the garage, when you stop your car at the Stop signs, the displays are positioned on each side of the exit at a height which should be comfortable for sadans and SUVs alike. That said, it's not a typical habit to look at the side of the door opening; the habit requires practice to develop. The moving images on the display may help in this regard.

The Stop signs may also help in this regard. To adequately view and evaluate the oncoming traffic on the displays, one must stop at the Stop sign. Getting in the habit now, while the pedestrian traffic and street traffic are low, will have you in the habit when the street traffic returns to normal. 

Under normal conditions, we've noticed the typical street traffic consists of "big waves" of very heavy traffic, punctuated by welcome breaks which are reasonably long with low traffic. This pattern is caused by the traffic lights on the corner. For typical street traffic conditions, it always helps to pack one's patience. While you're stopped and checking the display, you can also admire the refreshed paint on the curb. Parking cars should be able to see the different zones better, and behave accordingly. If they do, they won't park too close, and it will continue to give you a good line of sight once you have moved past the traffic displays.

If you haven't been in the garage lately, you may not have seen the lovely waiting bench. If you are bringing in a dog, you'll notice the hospital dog leads hanging on the walls. We always request you add one of those, along with your own leash. It's a "belt-and-suspenders" approach, to go along with the other classic wisdom: "stop, look and listen."





Fri, 04/24/2020 - 10:41 - Carol

The recent anniversary of the 1906 earthquake and fire came and went without the traditional gathering at Lotta's Fountain. Typically, the gathering reminds us about being prepared for the next earthquake. Also, typically, this time of year, we support the Pet Ready! event at Foothill, which is obviously not happening. This is not a typical year.

It's a year when emergency preparedness takes on a slightly new twist. We firmly believe in emergency preparedness, and advocate for including all pets in emergency preparedness. They are family members, after all, yet they have unique needs beyond just a headcount. 

Our hope is that everyone has stashed away everything on our Pet Ready! checklist. The links on the checklist go to the blog post on that specific topic, which contains additional useful information. For example, why you don't store plastic water bottles on a cement garage floor. If you have time, reading the blog posts which interest you, can be super helpful.

The most important thing is gathering the items on the checklist. If you have your kit assembled already, it's a good time to rotate or refresh the stock, such as extra meds and food. The Pet Ready! checklist wants you to include an Info Sheet, which says whether your pet is up to date with their vaccinations, etc. You'll want to review that information.

Here's the new twist. While you're updating the Info Sheet, you may want to also create a brief plan for your pet's care in an emergency. The plan would include: feeding schedule, medicine schedule (or medical condition and treatment instructions), and veterinarian's name and contact information. To match the regular Info Sheet, clearly label it with names (yours and the animal's) and your contact info, but add a couple of family contacts authorized to know your medical status, and at least one temporary caregiver for your pet. If you sign it and send it to us, we'll include it in your pet's record, so your temporary caregiver can act as your agent in requesting veterinary care.

This idea is new, coming out of the COVID-19 crisis, but the plan would apply to any emergency. Honestly, this info could have been part of the Pet Ready! documentation all along, but we didn't think of it until the pandemic brought the new perspective to light. We have the most incredible animal shelters right here in the Bay Area, but the point is to keep your pet out of them. 

It's a two-fer. Good for the current situation, and good for emergency preparedness generally. You know the old saying: "better to have it and not need it, than to need it and not have it." 




Sun, 04/12/2020 - 14:12 - Carol

We have the best clients in the world! Here goes your proof:

It's impossible to put into words, how much this means to us. We're not immune to the increased anxiety and stress caused by this pandemic, which is hard on everyone. As an essential service, we want to stay open, and be there for the community. This gesture has put wind beneath our wings, encouraged us, and we greatly appreciate it.



Thu, 04/09/2020 - 14:20 - Carol

The latest information about animals and the virus that causes COVID-19 included a bit of news from the Bronx Zoo, which caused anxiety to go back up amongst a few pet owners. We looked into it and assure you that you can let any anxiety dissipate with a proper game plan.

Last weekend, a Malayan tiger at the Bronx Zoo tested positive for the virus that causes COVID-19. The tiger had picked it up from her handler before the handler was showing symptoms. If you’re concerned that a tiger was tested when many people have not been, it is because the tiger’s sample was tested by diagnostic veterinary lab with a validated (PCR) test for animals, not humans.  

The Bronx Zoo tiger story also caused people to wonder anew if animals can get it from humans, and whether humans can get it from their animals. The short answer there is still "no evidence to suggest concern." We're following a ton of studies, as you might imagine. We're even following anecdotal stories. Considering this pandemic is moving quickly, it stands to reason that if there was a common correlation, the anecdotal data might be coming in more quickly. Experts agree that if animals were spreading the Novel Coronavirus, by now they would be seeing more evidence of it. 

One of our favorite experts to follow is Dr. Jane Sykes, an internal medicine specialist with special interest in infectious diseases, and no less than the Chief Veterinary Medical Officer of the UC Davis Veterinary Medical Teaching Hospital. Dr. Sykes studies infectious diseases of dogs and cats at UC Davis. In one Huffington Post article about a potentially infected cat in Belgium, she explained 'that cats and ferrets were able to contract the similar virus that caused the SARS outbreak in the early 2000s. But there was no evidence of cats transmitting that virus to humans. (She also noted that ferrets became much sicker from the virus than cats did.)'

In media interview after media interview, Dr. Sykes regularly gives a lot of the same common sense advice that we do. Wash your hands before and after playing with your pets. If your cat is sneezing, give us a call. Upper respiratory infections are common in cats and rarely need hospitalization, but we want to be sure. Isolate them in their own room, if possible, until the sneezing stops, and don't let them outside, just in case. Wash surfaces frequently, including those surfaces involved in the care and feeding of your pets. If you're symptomatic with COVID-19, isolate yourself from other people in your house and your animals, just in case. If you're sick, have another member of your household take care of your pets, or wear a mask. It just makes sense. 

The World Health Organization (WHO) has committed to looking more in depth at the the role of pets. In a press conference this week, we noticed their current stated position matches ours precisely. Of course, we will continue to follow the WHO and other experts, and let you know about any notable updates. Stay tuned.



Wed, 03/25/2020 - 17:58 - Carol

People are asking us if pets can get the virus that causes COVID-19. The question really breaks down into two parts: "can our pets get it from us" and "can we get it from our pets?" The gist is whether one can put their pet at risk, or whether a pet can become a spreader?

Medicine is often about consensus. Mid-Peninsula Animal Hospital is a member of the Amercan Animal Hospital Association (AAHA) and The American Veterinary Medical Association (AVMA) who have joined the preliminary consensus, based on the available information. AVMA states on their COVID-19 page: "Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people."

As such, we encourage normal interaction with your pets, unless you yourself are sick. Ours is a belt-and-suspenders approach to advising, out of an extreme abundance of caution, until more is known about this pandemic. The logic behind avoiding your animal if you are sick is to avoid creating a situation where one could cough or sneeze on the animal directly. 

With multiple people in a household, the CDC recommends that symptomatic family members avoid contact with animals whenever possible, adding "If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them"

When we need to run laboratory testing, the company we partner with is a world leader, as you might expect. The company, IDEXX, has labs all over the world. When we draw samples to be tested, we always send enough fluids to run the test, to run it again if needed, and a little extra. Everyone follows this standard procedure.

During their research work to validate a new veterinary test system for COVID-19, IDEXX evaluated thousands of canine and feline specimens, and found "no positive results in pets to date of SARS-CoV-2, the coronavirus strain responsible for the coronavirus disease 2019 (COVID-19) respiratory outbreak in humans."

None in dogs. None in cats. It seems like our advice to hand-off the care of your cat or dog to a family member if you get sick is potentially overkill, but we'd prefer to err on the side of caution. The Centers for Disease Control (CDC) also echoes our advice to avoid pets if you are sick. If it's too late, and if you can manage it, bathing the pet should reduce the risk to others.

If you are not sick, the scientific community has given you one less worry in that COVID-19 is spread between humans and not to, or from, our companion animals. This is good news if you need to bring your animal in for care. While people exercise social distancing of 6' between ourselves, you can cuddle and interact with your animal as normal. This is particularly good news at a time when we need to cuddle our companions, get out and take more walks, and generally find comfort where we can. Stay healthy.



Tue, 03/24/2020 - 17:15 - Carol

Thank you for all of the well wishes for our doctor's speedy recovery. The deluge into our inbox of all the warm wishes has been heartening.

A quick update from here. By close of business yesterday, we completed all of the calls to anyone who had potentially been in contact with her (defined as "within 6 feet" of proximity) even before she had any symptoms. Since she had only been in the animal hospital once, more than a week ago, there weren't many to notify. Her last day in started the 14-day count, which concludes on March 29th, and then we will re-open with appropriate social distancing. 

The only other people being called are those who need to be rescheduled. We are also closing at 5pm during this week. The disinfection procedures that we initially heightened many weeks ago are being continued, as are additional deep cleaning procedures. As medical professionals, we default to over-sanitizing and that's just fine.

In speaking to our doctor today, she continues to improve and greatly appreciates all of the thoughts and prayers. She asked us to thank you, ergo this update. Thank you. We also appreciate the flexibility in rescheduling the appointments for this week by those who were affected by our semi-closure. We also appreciate those who have held off on non-urgent calls -- a couple more days ought to do it. Most everybody has been gracious, which is very much appreciated. 

We are blessed with such a tremendously supportive, smart and loving community. Our thoughts and prayers go out to those far more impacted in our community. We know these are trying times. We know people are stressed out. It's the graciousness in the face of all that stress we appreciate, and remember.

We have the best clients in the world. They have proven it once again. Thank you so much for all the well wishes and support.



Mon, 03/23/2020 - 18:08 - Carol

Mid-Peninsula Animal Hospital is temporarily closing the hospital to in-person visits for one week, while maintaining availability for phone questions, pharmacy and prescription diet operations.

Until testing is more widely available, out of an abundance of caution, we are closing our doors through March 29th, for any in-person appointments and procedures. We will have receptionists and technicians on the premises to take phone calls, field medical questions, and staff the pharmacy and prescription diet orders using extreme social distancing (hands-free). RVTs will answer medical questions in consultation with doctors. During this period, we will rigorously disinfect the entire hospital (again).

Last Monday, one of our doctors was in the hospital working. A day or two later she began to feel under the weather. She immediately began a self-quarantine at home. She is already feeling better, but did receive positive test results for COVID-19 today. Anyone who had potentially been in contact with her (defined as "within 6 feet" of proximity) during the last 2 weeks, will be contacted directly today and asked to quarantine for two weeks. 

Short of wider availability of testing, we believe this is the only prudent course of action. We apologize for any inconvenience. We will keep you posted.