Over the weekend, we began the transition to the new location. At this point we are all moved out, but still moving in. Scheduled appointments for this week were contacted in advance, and they are being conducted as house calls.
Which brings up phone calls: we had some hickups with the phone system transition, have been deeply concerned about it, and are doing everything in our power to troubleshoot and resolve the problem. We have the technical talent on site now. A voicemail system can currently accept messages and is being monitored during business hours.
Nonetheless, we sincerely apologize for the inconvenience.
Most people contact us to: schedule an appointment or to get a prescription refilled. If possible, please use the RxRefill and Request Appointment webforms on the midpen.com website if you have either of these needs. If you need an urgent appointment, on the "Request Appointment" form, choose "Special Reason" then "other" and describe your urgent need. These forms are being monitored every hour, during business hours. Our phone message system is also being checked regularly, though the webforms are preferred and may be more expedient for you.
From a service perspective we're going mobile. At this point, we are conducting veterinary technician appointments by housecall (at no additional cost), and offering complimentary pet taxi for procedures. Our procedures are still being performed in a specialty surgical center in San Mateo, as they have been the last several months.
Again, we apologize for the inconvenience during this unique time. Once we are ready to welcome visitors, we will invite you to an open house. Meanwhile, you can contact us via webform or leave a voicemail, and we will do our best to accommodate what you need.
Thank you for your patience.
