We thought you might want a status update from us, since we're all in this together.
We're not going to sugar coat it. This pandemic is tough. As it goes on, it gets tougher on some levels, and it's exhausting. Yet, we've been very lucky. As of this writing, we know of only one confirmed case among our staff, and she has recovered. The drive-in and drop-off "no contact" appointment model is working well. And we will never ever forget the wonderful "Stay" banner and other expressions of appreciation from the best clients in the world.
As medical professionals with respect for this virus, we are very conservative. When it comes to our staff, we take the long view. Anyone with a sniffle or cough goes home and stays home. Anyone with an ill family member, or who has been in contact with a known COVID-19 case, stays home and quarantines for 2 weeks. In addition, we require extra work time for obsessive disinfecting. These conservative approaches have led us to be short staffed. We are adding additional staff, and we look forward to introducing you soon.
What can you do to help? Your kindness and patience is always appreciated. Unless it's urgent or an emergency, please try not to wait to the last minute to call for an appointment. We're currently booking about two weeks out. If you have to cancel or move your appointment, please let us know 24-48 hours ahead - or even better, as soon as you know - so someone else can take the appointment.
If you recently received a reminder, or know you need an appointment coming up, please get it on the books. Once you have an appointment, you may want to ask to be added to the wait list for an earlier opening.
We keep a certain amount of appointments open for emergencies and urgent needs. When those aren't needed and come open, or an appointment is canceled, we will call you to see if it works for you. If it does, that's great; the flexibility helps everyone. If it doesn't, that's okay. No worries.
It's not easy living through a historic pandemic. We will all get through this, but there's no point in pretending it's not tough. It's tough.
But we're tough too!! Credit goes to the quality of our staff - and our wonderful clients - for making it through this together, even when together happens at least 6-feet apart.
